Question 1

How do I reset my password?

Accepted Answer

Click the forgot password link on the log-in screen, insert your username and follow the few easy steps to reset it. 😁

Question 2

How do I complete the KYC process?

Accepted Answer

If you have not yet completed the KYC during the registration, you can do so by going to the Main Menu, Profile and click the yellow “Complete” button next to “KYC Light”.

Question 3

How do I open my first wallet?

Accepted Answer

The first wallet will be opened automatically after registration in the currency of your Country of Residence or County of Incorporation. Subsequently, you can open additional wallets in the Home Page or in the Wallets section.

Question 4

What options do I have for accepting payments with Toonie?

Accepted Answer

There are several payment options with Toonie: 
 • QR Codes
Go to the Payments section to see your unique QR code. Allow the other user to scan it with the QR code reader in their Toonie App. The other user will have to confirm the wallet (currency), the amount, and the reason for the payment. 
Once confirmed, the amount will be transferred from their wallet to your wallet instantly.
 • In-App 
Go to the payment section, click Request a payment and choose the Request In-App Payment option. Choose a person from your contacts who has Toonie and send them a payment request. Once accepted by the other user, the amount will be transferred from their wallet to your wallet instantly.
 • Tap-to-Pay (Android)
Go to the Payments section, click Tap-to-Pay, and allow the customers to simply tap their debit or prepaid card against your smartphone.
 • Pay with Toonie
Integrate this payment system on your e-commerce so you can have an online payment checkout.

Question 5

What documents do I need to provide to use Toonie?

Accepted Answer

You can start accepting internal Toonie payments instantly. Once you reach a threshold of 300 in any currency, we will require documents to complete the KYC.
Before accepting Tap-to-Pay payments, you will need to complete the KYC straight away.

❗️You can view the documents for each country here: https://www.toonieglobal.com/country-kyc-documents(https://www.toonieglobal.com/country-kyc-documents)

Question 6

How quickly can I start?

Accepted Answer

Immediately. Go to the App Store, Play Store or visit the Toonie website to download the Toonie App, sign up and get started immediately for free. It only takes a couple of minutes.

Download Toonie here: https://www.toonieglobal.com/downloads(https://www.toonieglobal.com/downloads)

Question 7

What equipment do I need to use Toonie?

Accepted Answer

📲All you need to start using Toonie is your smartphone, the Toonie App and a Wi-Fi connection.

Question 8

How long do Toonie withdrawals take to reach my account?

Accepted Answer

If you are withdrawing money from your Toonie wallet to an external bank account, will be processed by Toonie between 2 to 5 working and the timing to reach the account will depend on the type of payment and bank cut-offs.

Question 9

How can I contact Toonie if I have problem?

Accepted Answer

There is a dedicated support channel in the App. To send a message:
 • Go to the Home page and scroll down to Discover.
 • Scroll to the right to "Need Help?".
 • Click, and you will be immediately directed to our support@toonieglobal.com (mailto:support@toonieglobal.com)inbox.
 • Visit the Contact page (https://www.toonieglobal.com/contact)on our website, choose customer support and add your message.  
The Toonie team will take care of your request and get back to you as soon as possible.

Question 10

How can I promote Toonie to my customers?

Accepted Answer

You can invite anyone through the App. Simply go to the Home page and on the top right-hand side, you will find the Invite Contacts button, and you can send your request via WhatsApp or any channel you prefer.

Question 11

How can I promote my products or services in Toonie?

Accepted Answer

You can promote your products/services by creating offers visible to the Toonie Community.

Question 12

How do I create a digital offer on Toonie?

Accepted Answer

Go to the Home page, click Create new offer and follow the procedure. You can publish offers in the App immediately or schedule them. You can also delete or reactivate expired offers by finding the items indicated on the Offers.
You can create two offers a month for free, purchase additional offers (Android only) or upgrade to the Premium plan where you can create unlimited offers as part of your monthly subscription.

Question 13

How much does it cost to create offers in Toonie?

Accepted Answer

The first two offers per month are free with the FREE plan or by switching to the PREMIUM plan you can create unlimited offers as part of your monthly subscription. Android users also have the option to remain on the free plan and purchase additional offers for 2.99. 
Find out more about Toonie for Business (https://www.toonieglobal.com/business)and refer Toonie Merchant Terms and Conditions (https://www.toonieglobal.com/terms)for full pricing and costs.

Question 14

How much Toonie cost?

Accepted Answer

There are two activation plans, one Free and one Premium at GBP 29.99.
If you subscribe today to the Premium Plan you will get three month free!
Find out more about Toonie for Business (https://www.toonieglobal.com/business)and refer Toonie Merchant Terms and Conditions (https://www.toonieglobal.com/terms)for full pricing and costs.

Question 15

How do my customers redeem an offer?

Accepted Answer

The customers can see your offers in the App. They will be able to Claim the offer and a QR code will be generated, so you can scan it when they arrive at your store.
You can allow the customer to pay for the offer with Toonie or an alternative payment method such as cash. 
Once redeemed, the offer will disappear if it is a one-off offer or continue to be displayed if it can be redeemed several times.
See our tutorial here: https://www.youtube.com/watch?v=79ZRju_4fuU&list=PLCFZy14ktQLOqZKJ7oZh2p2YS22aGfbhb&index=3 (https://www.youtube.com/watch?v=79ZRju_4fuU&list=PLCFZy14ktQLOqZKJ7oZh2p2YS22aGfbhb&index=3)

Question 16

How does the Tap-to-Pay service work with Toonie?

Accepted Answer

With Toonie, you can accept contactless payments. Open the App, go the payments section and choose Tap-to-Pay. Enter the amount and allow the customer to tap their debit or prepaid cards on your smartphone.

Question 17

What types of cards or payment methods are supported for Tap-to-Pay?

Accepted Answer

Accept major debit/prepaid cards such as Visa, Mastercard, Amex, and digital wallets including Apple Pay, Google Pay and Samsung Pay.

Question 18

What are the technical requirements for accepting Tap-to-Pay payments with Toonie?

Accepted Answer

The technical requirements to be able to accept Tap-to-Pay payments in your shop are your Android smartphone with the Toonie App. 
Tap-to-Pay for iOS will be available soon!

Question 19

Is there a limit on the transaction amount I can accept via Tap-to-Pay?

Accepted Answer

Yes. Tap-to-Pay single transaction is limited to a maximum amount of 300 (any currency).

Question 20

What are the fees or commissions associated with contactless payments made via Toonie?

Accepted Answer

Fees associated with Tap-to-Pay payments can be found in the Toonie Merchant Terms and Conditions.(https://www.toonieglobal.com/terms)

Question 21

How quickly are Tap-to-Pay payments credited in my Toonie Wallet?

Accepted Answer

Payments are credited in your Toonie wallet immediately.

Question 22

What are the daily or weekly cash withdrawal limits for Toonie ATM?

Accepted Answer

For Toonie ATM cash withdrawals, the daily withdrawal limits are 150 per user, per currency. The monthly limit is 500 per user, per currency.

Question 23

How do I accept Cash withdrawals with Toonie ATM?

Accepted Answer

Click the ATM withdraw cash button in the payments section and follow the procedure. How this will work is that you will send the customer a payment request in Toonie for the amount to be withdrawn. Once the customer will send you the money in you Toonie wallet, you can provide the cash to the customer from your till.

Question 24

How do I accept Cash deposits with Toonie ATM?

Accepted Answer

Click the ATM deposit cash button in the payments section and follow the procedure. How this will work is that you will send the customers the money to be deposited, from your Toonie wallet to theirs, and the customer will hand over the cash.

Question 25

How can I become an authorised Toonie ATM merchant?

Accepted Answer

If you want to become an authorised Toonie ATM merchant, you will have to provide some additional verification documents. To do this, contact us at support@toonieglobal.com (file:///C:/Users/Chiara%20Cantaluppi/Downloads/support@toonieglobal.com)and follow the instructions you will be given.

Question 26

What is the advantage of offering Toonie ATM service?

Accepted Answer

At Toonie, we believe in financial inclusion. Traditional bank branches are closing, and cash is becoming less accessible. With Toonie ATM, you can turn your business into an efficient ATM point and attract more customers by offering this convenient service. Plus, you will earn a commission on every ATM cash deposit or withdrawal made in your store.

Question 27

How can I integrate Toonie as a payment option in my online shop?

Accepted Answer

The first step is to register on the app here.(https://www.toonieglobal.com/downloads) Then you can apply for the service. 
 • Go to Home, scroll down to Discover.
 • Scroll right to the images and click Online Checkout 
 • Select Discover More, enter your website URL and click submit.
 • Toonie will email you with further details.
 • The Pay-with-toonie SDK is available here(https://github.com/portittech/pay-with-toonie-doc)

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