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Click the forgot password link on the log-in screen, insert your username and follow the few easy steps to reset it. 😁
If you have not yet completed the KYC during the registration, you can do so by going to the Main Menu, Profile and click the yellow “Complete” button next to “KYC Light”.
The first wallet will be opened automatically after registration in the currency of your Country of Residence or County of Incorporation. Subsequently, you can open additional wallets in the Home Page or in the Wallets section.
There are several payment options with Toonie:
QR Codes
Go to the Payments section to see your unique QR code. Allow the other user to scan it with the QR code reader in their Toonie App. The other user will have to confirm the wallet (currency), the amount, and the reason for the payment.
Once confirmed, the amount will be transferred from their wallet to your wallet instantly.
In-App
Go to the payment section, click Request a payment and choose the Request In-App Payment option. Choose a person from your contacts who has Toonie and send them a payment request. Once accepted by the other user, the amount will be transferred from their wallet to your wallet instantly.
Tap-to-Pay (Android)
Go to the Payments section, click Tap-to-Pay, and allow the customers to simply tap their debit or prepaid card against your smartphone.
Pay with Toonie
Integrate this payment system on your e-commerce so you can have an online payment checkout.
You can start accepting internal Toonie payments instantly. Once you reach a threshold of 300 in any currency, we will require documents to complete the KYC.
Before accepting Tap-to-Pay payments, you will need to complete the KYC straight away.
❗️You can view the documents for each country here: https://www.toonieglobal.com/country-kyc-documents
Immediately. Go to the App Store, Play Store or visit the Toonie website to download the Toonie App, sign up and get started immediately for free. It only takes a couple of minutes.
Download Toonie here: https://www.toonieglobal.com/downloads
📲All you need to start using Toonie is your smartphone, the Toonie App and a Wi-Fi connection.
If you are withdrawing money from your Toonie wallet to an external bank account, will be processed by Toonie between 2 to 5 working and the timing to reach the account will depend on the type of payment and bank cut-offs.
There is a dedicated support channel in the App. To send a message:
Go to the Home page and scroll down to Discover.
Scroll to the right to "Need Help?".
Click, and you will be immediately directed to our support@toonieglobal.com inbox.
Visit the Contact page on our website, choose customer support and add your message.
The Toonie team will take care of your request and get back to you as soon as possible.
You can invite anyone through the App. Simply go to the Home page and on the top right-hand side, you will find the Invite Contacts button, and you can send your request via WhatsApp or any channel you prefer.
You can promote your products/services by creating offers visible to the Toonie Community.
Go to the Home page, click Create new offer and follow the procedure. You can publish offers in the App immediately or schedule them. You can also delete or reactivate expired offers by finding the items indicated on the Offers.
You can create two offers a month for free, purchase additional offers (Android only) or upgrade to the Premium plan where you can create unlimited offers as part of your monthly subscription.
The first two offers per month are free with the FREE plan or by switching to the PREMIUM plan you can create unlimited offers as part of your monthly subscription. Android users also have the option to remain on the free plan and purchase additional offers for 2.99.
Find out more about Toonie for Business and refer Toonie Merchant Terms and Conditions for full pricing and costs.
There are two activation plans, one Free and one Premium at GBP 29.99.
If you subscribe today to the Premium Plan you will get three month free!
Find out more about Toonie for Business and refer Toonie Merchant Terms and Conditions for full pricing and costs.
The customers can see your offers in the App. They will be able to Claim the offer and a QR code will be generated, so you can scan it when they arrive at your store.
You can allow the customer to pay for the offer with Toonie or an alternative payment method such as cash.
Once redeemed, the offer will disappear if it is a one-off offer or continue to be displayed if it can be redeemed several times.
See our tutorial here: https://www.youtube.com/watch?v=79ZRju_4fuU&list=PLCFZy14ktQLOqZKJ7oZh2p2YS22aGfbhb&index=3
With Toonie, you can accept contactless payments. Open the App, go the payments section and choose Tap-to-Pay. Enter the amount and allow the customer to tap their debit or prepaid cards on your smartphone.
Accept major debit/prepaid cards such as Visa, Mastercard, Amex, and digital wallets including Apple Pay, Google Pay and Samsung Pay.
The technical requirements to be able to accept Tap-to-Pay payments in your shop are your Android smartphone with the Toonie App.
Tap-to-Pay for iOS will be available soon!
Yes. Tap-to-Pay single transaction is limited to a maximum amount of 300 (any currency).
Fees associated with Tap-to-Pay payments can be found in the Toonie Merchant Terms and Conditions.
Payments are credited in your Toonie wallet immediately.
For Toonie ATM cash withdrawals, the daily withdrawal limits are 150 per user, per currency. The monthly limit is 500 per user, per currency.
Click the ATM withdraw cash button in the payments section and follow the procedure. How this will work is that you will send the customer a payment request in Toonie for the amount to be withdrawn. Once the customer will send you the money in you Toonie wallet, you can provide the cash to the customer from your till.
Click the ATM deposit cash button in the payments section and follow the procedure. How this will work is that you will send the customers the money to be deposited, from your Toonie wallet to theirs, and the customer will hand over the cash.
If you want to become an authorised Toonie ATM merchant, you will have to provide some additional verification documents. To do this, contact us at support@toonieglobal.com and follow the instructions you will be given.
At Toonie, we believe in financial inclusion. Traditional bank branches are closing, and cash is becoming less accessible. With Toonie ATM, you can turn your business into an efficient ATM point and attract more customers by offering this convenient service. Plus, you will earn a commission on every ATM cash deposit or withdrawal made in your store.
The first step is to register on the app here. Then you can apply for the service.
Go to Home, scroll down to Discover.
Scroll right to the images and click Online Checkout
Select Discover More, enter your website URL and click submit.
Toonie will email you with further details.
The Pay-with-toonie SDK is available here